Support
How to get help with EarlyForge.
Support
Need help with EarlyForge? Here are the best ways to get answers and reach the team.
Documentation
Search these docs for guides, tutorials, and how-tos.
FAQ
Check our frequently asked questions for quick answers.
In-app support form
Open the support form in your dashboard. We reply in-app and by email.
Email support
Contact us at support@earlyforge.ai for account and billing help.
The fastest way to reach us
The in-app support form in your dashboard is the best channel. It saves your message to your account, and the team replies both in-app and by email, so you can follow the whole conversation in one place. You can also email us directly at support@earlyforge.ai.
For anything tied to your account — billing, a stuck generation, a publishing connection — the in-app form is best, because it carries the context the team needs to help you quickly.
Reporting a bug
Found something broken? Send it through the in-app support form or email support@earlyforge.ai. To help us diagnose it faster, include:
- What you expected to happen
- What actually happened (with any error messages)
- Steps to reproduce the issue
- Your browser and version
- Your plan (Free, Starter, Pro, Scale, or Enterprise)
Feature requests
We love hearing what you'd like to see next. Send ideas to support@earlyforge.ai or use the in-app support form.
Support by plan
| Free | Starter | Pro | Scale | Enterprise | |
|---|---|---|---|---|---|
| Documentation & FAQ | ✓ | ✓ | ✓ | ✓ | ✓ |
| In-app support form | ✓ | ✓ | ✓ | ✓ | ✓ |
| Community | ✓ | — | — | — | — |
| Email support | — | 72h response | 24h response | 8h response | ✓ |
| Live chat | — | — | — | ✓ | ✓ |
| Dedicated Slack channel | — | — | — | — | ✓ |
| Dedicated customer success manager | — | — | — | — | ✓ |
| Enterprise SLA | — | — | — | — | On request |
System status
Check the current status of EarlyForge from the Monitoring page in your admin dashboard.
Still need help?
Browse the Guides for step-by-step instructions, or open the FAQ for quick answers. For anything else, the support form and support@earlyforge.ai are always open.